Privacy Policy
Last Updated: 13 October 2026
At CAARA (“CAARA,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our services, place an order, make a reservation, submit an enquiry, or interact with us.
1. Information We Collect
We may collect personal information depending on how you interact with our website and services, including:
Personal Information: Name, email address, phone number, and other contact details.
Order and Transaction Information: Billing details, delivery address, order history, and transaction status.
Reservation and Service Enquiries: Details submitted for restaurant reservations, catering, events, or other enquiries.
Community and Marketing Information: Contact details and communication preferences submitted when joining our community.
Technical Information: IP address, browser type, device information, pages visited, and website usage data.
2. How We Use Your Information
We may use your information to:
Process and fulfil orders and delivery requests.
Manage reservations, catering requests, and customer enquiries.
Provide customer support and service updates.
Send promotional communications where permitted by law.
Improve our website, products, and services.
Maintain security and prevent fraudulent activity.
Meet legal, regulatory, and business recordkeeping obligations.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, analyse website traffic, and improve performance. Third-party services may also use these technologies according to their own policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers when necessary, including:
Payment processors and delivery partners.
Website hosting and technology providers.
Communication and marketing service providers.
Analytics and website security providers.
Professional advisers or authorities where legally required.
We take reasonable steps to ensure that service providers handle personal information appropriately.
5. Data Retention
We retain personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, and meet applicable legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymise, or securely dispose of it.
6. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, alteration, and misuse. However, no online system can be guaranteed to be completely secure.
7. Your Privacy Rights and Choices
Subject to applicable law, you may be able to:
Request access to your personal information.
Request correction or deletion of your information.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Submit a privacy-related concern or complaint.
To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.
You can unsubscribe from promotional emails using the instructions provided in those messages. Essential service-related communications may continue where necessary.
8. Third-Party Websites and Services
Our website may link to third-party websites or services, including ordering, delivery, payment, and social media platforms. These services operate under their own privacy policies. We encourage you to review those policies before sharing personal information with them.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without the required authorisation under applicable law. If you believe a child has provided personal information inappropriately, please contact us.
10. International Data Transfers
Our service providers may process or store personal information outside your state or country of residence. Where applicable, we take reasonable steps to ensure such transfers comply with relevant data protection requirements.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our business practices, website functionality, or legal requirements. Updated versions will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
CAARA
Address: A-58, Pocket A, Okhla Phase I, Okhla Industrial Area, New Delhi, Delhi 110020, India
Email: info@caara.com
Phone: +91 8527294335
Website: https://caara.com/