CAARA Return & Refund Policy
At CAARA, we make our food with the freshest ingredients and pack it with great care. We want you to love every bite! Because we deliver fresh food, our return and refund rules are a little different from regular stores.
- Fresh Food & Home Delivery
Because food has short shelf life, we cannot accept returns on fresh food or meals once they have been delivered to you. - Damaged, Wrong, or Missing Items
We promise to get your order right. If there is a problem with your delivery, please let us know right away. You can ask for a full refund or a replacement if:
- You received the wrong item.
- The food is spoiled, leaked, or damaged when you open it.
- An item is missing from your order.
Important: You must tell us about the problem within 2 hours of receiving your delivery. Please send us a clear photo of the wrong or damaged item along with your order number.
- Non-Perishable Items (Pantry Products, Hampers, & Gift Boxes) Items that do not go bad quickly (like jam, sauces, dry snacks, or gift hampers) can be returned.
- You can return these items on the same/next day of delivery.
- The item must be unused, unopened, and in its original packaging.
- Once we receive the return, we will give you a refund.
- Order Cancellations
- Before Delivery: If you need to cancel your order, please tell us at least 2 hours before your delivery time. You will get a full refund.
- After Delivery: Once the food has been delivered, it cannot be cancelled.
- How to Get a Refund
- Send us a message on WhatsApp, call us, or email us with your Order Number and photo/ video proof.
- Once your refund is approved, the money will go back to your original payment method (bank account, card, or wallet) within 5 to 7 business days.
Need Help? If you have any questions about your order or refund, please contact us:
- Phone/WhatsApp: +91 8527294335
- Email: Info@caara.com